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Site Manager - IT Infrastructure

Location: Singapore
Company: Infinite Computer Solutions Pte Ltd
foundit (Monster)
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Title : Site Lead/Manager

Company Name: Infinite computer solution

Duration : Permanent

Location : Hospital Environment (Jurong Hospital/ IMH Hospital)



PFB the Job Description



1. POSITION IDENTIFICATION

Title : Site Manager

Functional Area : Service Manager

Reports to : Delivery Project Executive / SM Delivery Manager / MWS SIL

2. POSITION OBJECTIVE

To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered by IBM at the Institute.

To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the IBM Services.

To be the Site Coordinator at the Institute, as a Single Point of Contact ("SPOC") and as a liaison officer for the End Users. In addition, he /she also act as a supervisor to all the Onsite IBM Support Staff.

3. COMPETENCIES REQUIRED

The following competencies are required for this position:

Communication

a. Good in verbal and written communications in English

b. Ability to articulate information

c. Ability to converse fluently in technical and non-technical manner

d. Ability to interact well with end users and internal team



Team work

a. Good Team player and leader who can motivate his / her team

b. Able to manage team members from various competencies.



Problem solving

a. Ability to perform root cause analysis and resolve end-user related issues or escalate accordingly.

b. Ability to work with various competencies to analyze the root cause



Self Management

a. Must be organized and responsible

b. High Integrity and diligence

Technology / Skill

a. Very good knowledge on desktop services and technology

b. Some knowledge on Server and Network Infrastructure

c. Fluent on basic IT Services and Service Management

d. Project Management

4. KEY PERFORMANCE OBJECTIVES

a. SLA Performance – Ensure no SLA Failure

b. IMAC Reports – Ensure all IMAC Requests are performed in accordance to the SLA

c. Tracking of Cases – Ensure all cases are tracked to closure in accordance to the deliverables

d. Resources – Manage the resources on day to day basis to ensure designated resources are in place.

e. Compliments and Complaints – Work closely with the Institute and IBM to ensure high compliments and no or nil complaints.

f. Day to Day Operations are run with minimal interruptions to the services

g. All meetings with internal and external parties are documented and followed through

h. Responsiveness – All emails, calls and any other communication are responded to, on a timely manner





EA License No. - 14C6941

To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services

Skills: Infrastructure Manager, Service Delivery, Service Delivery Manager, Itil, Sla

Experience: 4.00-9.00 Years

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