Adzuna logo

Customer Care Officer (Serangoon North)

Location: Singapore
Company: Singtel
foundit (Monster)
Apply for this job


Job Description :

  • Provide quality customer service to Singtel customers either by telephone or electronically
  • Respond and follow up promptly to customer enquiries
  • Handle and resolve complex cases to ensure customer satisfaction
  • Obtain and evaluate all relevant information to handle enquiries and complaints
  • Process orders, forms, applications and requests
  • Record details of enquiries and customer interactions including actions taken
  • Work effectively with a variety of situations, individual and groups
  • Communicate and coordinate with internal departments at all levels
  • Demonstrate effective telephone techniques that meet Quality Assurance standards
  • Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products.
  • Identify processes, procedures and workflow improvements and assist in the implementation
  • To meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management

Requirements:
  • Minimum requirement: Nitec in any field of studies
  • 1 year experience in Call centre or 2 years service in Customer Service

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Job Description : * Provide quality customer service to Singtel customers either by telephone or electronically * Respond and follow up promptly to customer enquiries * Handle and resolve complex cases to ensure customer satisfaction * Ob

Skills: Customer Care Officer (Serangoon North)

Experience: 1.00-4.00 Years

Apply for this job

Salaries

The number of jobs in each salary range for all:

Similar jobs

Buyer [Purchasing Officer/ Serangoon North] 2512
36000-66000
The Supreme Hr Advisory Pte. Ltd.
Singapore
Buyer [Serangoon North] 2512
36000-66000
The Supreme Hr Advisory Pte. Ltd.
Singapore
Warehouse Officer (Serangoon)
21600-26400
Magenta Consulting Services Pte. Ltd.
Singapore
Customer Care Officer
2150- 2800 MYR
Sudong Sdn Bhd
Malacca
Customer care officer
21600-30000
Tele centre Services Pte Ltd
Singapore