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Manager (Business Support – Product Support)

Location: Singapore
Company: NTUC Fairprice
foundit (Monster)
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COMPANY DESCRIPTION
As Singapore's leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees.
At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important.
If the prospect of working in an organization at the forefront of retail technology and innovation excites you, look no further.
Grow your career with us today and make a difference.
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RESPONSIBILITIES
This role is part of the Business Support team to ensure smooth and efficient business operations relating to product master data.The incumbent is responsible formanaging a team of specialists to create and maintain product master data and improving the master data processes to meet business objectives, he/ she is expected to:

  • Deliver clear documentation of Standard Operations Procedures Manual for the master data work processes
  • Investigate and implement corrective actions on system issues flagged
  • Work with internal customers to ensure operational stability and that applications meet the practical needs
  • Provides problem solving support, advice and guidance to internal customers
  • Drives and optimizes business processes for data improvement resulting in accuracy and efficiency
  • Effectively evaluate end user's need and business processes - translate, communicate, and document the requirements
  • Define system requirements and work with Technology department to plan and coordinate user acceptance testing relating for modified and new systems, and provide post-implementation support
  • Drive change management to help users understand, accept, and embrace process/system changes
  • Participates in projects and continuous improvement activities to drive increased productivity (process flows optimisation and automation activities)

QUALIFICATIONS
  • Degree in Information Systems, Engineering, Business Administration, or relevant discipline
  • Minimum of 5 years of working experience in business process improvement
  • Experienced in SAP Material Management modules
  • Experienced in conducting User Acceptance Testing, formulating documentation and provide end-user training
  • Excellent skills in MS Office (Word, Excel and PowerPoint) and Google apps
  • Excellent written and verbal communication skills and ability to interact with all levels
  • Meticulous, motivated and willing to learn attitude
  • Results driven and excellent problem solver

COMPANY DESCRIPTION As Singapore's leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embar

Experience: 5.00-8.00 Years

Education: Bachelors/ Degree

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