Mailroom Administrator (Ang Mo Kio) - Expression of Interest

Job description

CBRE Global Workplace Solutions currently have an opportunity for a Mailroom Administrator to join our team. This is a great opportunity to join a leading global Facilities Management company & to excel in a diverse and exciting workplace.

Main responsibilities

• Receiving, sorting, distributing & dispatching of all incoming and outgoing post and packages
• Processing of packages utilising our client processing system software
• Ensuring that total quality management controls are maintained throughout the various aspects of the operation
• Communicating with clients professionally at all times, by understanding and anticipating their needs and responding quickly to requests
• Consistently meet measurable KPIs for daily operations
• Accurately complete daily, weekly, monthly and quarterly paperwork
• Supporting the client to introduce service enhancements & developments
• Contributing & maintain a positive team spirit
• Maintaining safe working practices in line with QHSE regulations
• Undertaking any reasonable ad-hoc duties as requested by Facilities Manager
• Processing courier invoices and cross checking their accuracy with records
• Stock management of stationary, packaging and other supplies
• Printer management

Additional responsibilities (Supervisor)

• Ensure tasks completed efficiently to the highest standard
• Managing staff annual leave and other requests
• Booking, training and supervising temporary agency staff during busy periods
• Main point of contact for all mailroom queries via phone, email, in person, and client ticket request system
• First point of contact with any mailroom issues requiring resolution or escalation
• First point of contact with courier account managers
• Liaison with multiple site departments on shipping issues, including customs, trade compliance and legal/regulatory
• Promoting innovations and process improvements to enhance operations
• Creating and updating Standard Operating Procedures and other guideline documents

The successful candidate will need:

• Experience of working in a busy, demanding & fast pace environment
• Excellent use of IT skills & systems
• Excellent time management skills & good eye for detail
• Previous experience of undertaking supervisory responsibilities
• Customer focused approach & positive attitude
• Have the ability to plan, organise, & prioritise workload to meet customer demand
• Be able to work on own initiative, be efficient, flexible, reliable and keen to develop skills & experience
• Be an excellent communicator at all levels & enjoy working as part of a team
• Willing to undertake any related training (e.g. dangerous goods shipping, customs)