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Mailroom Administrator (Ang Mo Kio) - Expression of Interest

Location: Singapore
Company: CBRE
Symphony Talent
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Job description

CBRE Global Workplace Solutions currently have an opportunity for a Mailroom Administrator to join our team. This is a great opportunity to join a leading global Facilities Management company & to excel in a diverse and exciting workplace.

Main responsibilities

  • Receiving, sorting, distributing & dispatching of all incoming and outgoing post and packages
  • Processing of packages utilising our client processing system software
  • Ensuring that total quality management controls are maintained throughout the various aspects of the operation
  • Communicating with clients professionally at all times, by understanding and anticipating their needs and responding quickly to requests
  • Consistently meet measurable KPIs for daily operations
  • Accurately complete daily, weekly, monthly and quarterly paperwork
  • Supporting the client to introduce service enhancements & developments
  • Contributing & maintain a positive team spirit
  • Maintaining safe working practices in line with QHSE regulations
  • Undertaking any reasonable ad-hoc duties as requested by Facilities Manager
  • Processing courier invoices and cross checking their accuracy with records
  • Stock management of stationary, packaging and other supplies
  • Printer management

Additional responsibilities (Supervisor)

  • Ensure tasks completed efficiently to the highest standard
  • Managing staff annual leave and other requests
  • Booking, training and supervising temporary agency staff during busy periods
  • Main point of contact for all mailroom queries via phone, email, in person, and client ticket request system
  • First point of contact with any mailroom issues requiring resolution or escalation
  • First point of contact with courier account managers
  • Liaison with multiple site departments on shipping issues, including customs, trade compliance and legal/regulatory
  • Promoting innovations and process improvements to enhance operations
  • Creating and updating Standard Operating Procedures and other guideline documents

The successful candidate will need:

  • Experience of working in a busy, demanding & fast pace environment
  • Excellent use of IT skills & systems
  • Excellent time management skills & good eye for detail
  • Previous experience of undertaking supervisory responsibilities
  • Customer focused approach & positive attitude
  • Have the ability to plan, organise, & prioritise workload to meet customer demand
  • Be able to work on own initiative, be efficient, flexible, reliable and keen to develop skills & experience
  • Be an excellent communicator at all levels & enjoy working as part of a team
  • Willing to undertake any related training (e.g. dangerous goods shipping, customs)
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