Technical Facilities Coordinator, Central & East - Expression of Interest

• Respond to client inquires and concerns. Ensure timely and quality service delivery to clients. Follow up with clients to ensure customer satisfaction
• Create work orders and assigns work orders to technicians, subcontractors, and vendors. Communicate work orders and assists management in resolving problems
• Ensure work orders issued are closed in time with customer satisfaction
• Maintain and check for accuracy on completed paperwork submitted by vendors
• Train vendors on the work order and billing procedures. Process purchase orders and invoices and ensure proper cost center coding
• Manage contracts such as janitorial, landscaping and M&E includes holding monthly supplier meetings and completing monthly supplier measurements within agreed timescale
• Manage building maintenance and all contractors who carry out works on site. Liaise, report and log defects over and above minor rectification, work with M&E engineers to ensure PPM is carried out to schedule
• Ensure Annual Plan is maintained at all times to identify when statutory works, meetings and other key events are being carried out
• Conduct inspections on the facility and act on findings identified during the building and workplace inspections
• Log helpdesk calls for contractor faults and required improvements
• Escalate urgent issues identified through to the Facilities Manager
• Provide assistance with basic office moves and work with the project team during on site projects, providing assistance where necessary
• Maintain and actively work on the account filing system, keeping it up to date and accurate
• Raise purchase orders as required and ensure that financial processes are adhered to at all times
• Complete supplier measurements within the agreed timescales. Escalate issues and action plan
• Ensure maintenance is carried out in line with procedures, using the permit to work system where applicable
• Continually communicate building issues to end users, client and management team
• Work with and support other members of the FM team
• Other duties may be assigned

Job Requirements

• Diploma/Degree in Mechanical/Electrical Engineer or other relevant field
• Experience in facilities management within corporate environment
• Operational experience of managing EH&S and Quality Systems
• Self motivated and able to motivate a team
• Excellent PC and MS office skills essential
• Customer Service Skills
• Commercial and financial awareness
• Excellent Contract/Vendor Management Skills
• Good Communication skills at all levels
• Creative thinker able to develop new ideas and solutions to client problem