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Technical Facilities Coordinator, Tuas

Location: Singapore
Company: CBRE
Symphony Talent
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Key Responsibilities
  • Respond to client inquires and concerns. Ensure timely and quality service delivery to clients. Follow up with clients to ensure customer satisfaction
  • Create work orders and assigns work orders to technicians, subcontractors, and vendors. Communicate work orders and assists management in resolving problems
  • Ensure work orders issued are closed in time with customer satisfaction
  • Maintain and check for accuracy on completed paperwork submitted by vendors
  • Train vendors on the work order and billing procedures. Process purchase orders and invoices and ensure proper cost center coding
  • Manage contracts such as janitorial, landscaping and M&E includes holding monthly supplier meetings and completing monthly supplier measurements within agreed timescale
  • Manage building maintenance and all contractors who carry out works on site. Liaise, report and log defects over and above minor rectification, work with M&E engineers to ensure PPM is carried out to schedule
  • Ensure Annual Plan is maintained at all times to identify when statutory works, meetings and other key events are being carried out
  • Conduct inspections on the facility and act on findings identified during the building and workplace inspections
  • Log helpdesk calls for contractor faults and required improvements
  • Escalate urgent issues identified through to the Facilities Manager
  • Provide assistance with basic office moves and work with the project team during on site projects, providing assistance where necessary
  • Maintain and actively work on the account filing system, keeping it up to date and accurate
  • Raise purchase orders as required and ensure that financial processes are adhered to at all times
  • Complete supplier measurements within the agreed timescales. Escalate issues and action plan
  • Ensure maintenance is carried out in line with procedures, using the permit to work system where applicable
  • Continually communicate building issues to end users, client and management team
  • Work with and support other members of the FM team
  • Other duties may be assigned

Job Requirements

  • Diploma/Degree in Mechanical/Electrical Engineer or other relevant field
  • Experience in facilities management within corporate environment
  • Operational experience of managing EH&S and Quality Systems
  • Self motivated and able to motivate a team
  • Excellent PC and MS office skills essential
  • Customer Service Skills
  • Commercial and financial awareness
  • Excellent Contract/Vendor Management Skills
  • Good Communication skills at all levels
  • Creative thinker able to develop new ideas and solutions to client problem
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