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Corporate Workplace Experience Manager, East - Expression of Interest

Location: Singapore
Company: CBRE
Symphony Talent
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Designed to complement CBRE's occupier and landlord service offerings. The Workplace Experience mission is to create and scale people-led, technology-enabled services that increase individual well-being, personal productivity and organizational effectiveness. This position is responsible for managing all aspects of the delivery of Workplace Experiences and Hospitality Services for a large building, campus, market, or portfolio. Oversees operating policies and procedures ensuring those are aligned with the Client's business needs, goals and objectives.
This position is responsible to serve as the primary client contact for delivery of all workplace experience services in ASEAN and South Asia market, with a direct responsibility in delivering for Singapore. Develops and oversees all operating and administrative policies; Develops procedures aligned with the regional strategy and vision of the function.
Supervisory Responsibility
Manages the planning, organization, and controls for a major functional area or department. Responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviours that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (BA/BS) or other relevant vocational training preferred. Minimum of 5 years related (e.g. Front Desk, Concierge, Guest Relations, Corporate Hospitality Operations, or Customer Service) roles required. Previous managerial and multi-country experience required.
Skills RequirementCOMMUNICATION SKILLSAbility to comprehend, analyse, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Comfortable meeting and engaging with new people. Warm and engaging demeanour. Ability to assess circumstances, empathize and offer help.
FINANCIAL KNOWLEDGERequires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
REASONING ABILITYAbility to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and/or ABILITIESIntermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanour and desire to collaborate with others is key.
SCOPE OF RESPONSIBILITYDecisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.
SAFETY1. Complete at a satisfactory level all required and assigned HSE training2. Follow all activity policies and procedures, including all HSE related requirements at all times3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.4. Report any condition which you feel could result in an accident or injury and / or stop work if required
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:
a. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitlyb. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholdersc. Support stop work authority when it is exercised in good faithd. Communicate any / all potential workplace hazards and workplace procedure
Main Duties & Responsibilities
1) Manages development and implementation of programs associated with the delivery of Workplace Services across ASA market. Services include, but are not limited to:
Client Experience Concierge Reception Services Guest Relations Hosting Meeting Room Management Client Meeting Suite Management
Engaging End-User Services
Activity-Based Working Environment Food Services Contract & Vendor Management Employee Engagement Activities & Events Client Hospitality & Events Pantry Management Meeting & Event Management
Helping Hands
Facilities Management Services (FM Foundation)o Confidential Waste Management (including recycling and shredding)o Greenery, Landscaping and Grounds Managemento Parking & Transportation Managemento Recreation and Fitness Area Serviceso Mail Serviceso Office Supply Management Sustainability & Environment Workplace Optimization Projects

2) Ensures consistency in support provided by the team through continuous review and improvement of existing processes.3) Works with managers to resolve conflicting priorities. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization4) Supports and ensures banks security access control policies & procedures are adhered to by the team5) Maintains relationships with vendors that provide services and goods. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.6) Manages Workplace Experience team members and third-party service providers on-boarding process, including new employee orientation, training, equipment and software ordering.7) Makes recommendations on annual budgets; Ensure all billings for business services are invoiced and billed as required. Ensures that savings goals are met and adhere to approved budgets8) Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.9) Ensuring that appropriate standard operating procedures are in place for all functions and that these procedures are modified as changes occur or new responsibilities are assumed10) Ensuring the current policies, procedures and guidelines are being followed by associates11) Establishing and maintaining excellent working relationships with key internal departments and clients, as well as with external purveyors and contractors supporting the partnership at the relevant locations12) Manages teams in one or more offices; provides direction on employee management (recruitment of talent, performance management, etc.) Makes recommendation on budgets and cost reduction13) Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Workplace Experience teams and clients.14) Ensures safety & security standards are met by those delivering workplace experience services; whether company employees or third-party service providers15) Assists in the completion of the office Business Continuity Plan16) Performs other duties as assigned
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