Adzuna logo

Customer Service/Success Representative

Location: Singapore
Company: TreeDots
Freshteam
Apply for this job

TreeDots is a platform that helps to redistribute unsold inventories in the F&B market from suppliers to businesses like restaurants, cafe etc. Through this platform, we aim to improve efficiency and productivity of F&B users to achieve more with less resources and preventing any unnecessary wastage.


As a Customer Success Representative, you will play a key role in delivering a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology. Your end goal is to increase productivity and impact - internally and externally.

Responsibilities:

  • Contact existing customers via outgoing calls to explain how our app works and show them the benefits
  • Proactively guide customers through the onboarding process onto our platforms
  • Conduct upselling of current products to existing customers
  • Handle incoming queries and feedback from customers and provide technical and product support via multiple channels
  • Payment method conversion for customers
  • Liaise with relevant departments to drive customer resolution
  • Reach out to customers who are late on payments and arrange for payment collections
  • Revival of churned customers


Requirements:

  • Minimum Diploma in any field
  • Great communication and interpersonal skills, able to talk and listen to anyone and everyone
  • Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems
  • Strong ownership in your performance and its impact to the company
  • Prior experience in Telesales, Telemarketing and Customer Service strongly preferred
  • Proficiency in multiple languages and dialects would be a bonus



Working Hours:

Tuesday – Saturday/ Sunday - Thursday, 10am – 7pm

Apply for this job

Salaries

The number of jobs in each salary range for all:

Similar jobs

Customer Service Representative
Mouser Electronics
Singapore
Customer Service Representative
Mouser Electronics Inc.
Singapore
Customer Service Representative
$45,500 - 91,000 per year
RRecruiter Pte Ltd
079333 Singapore Singapore
Customer Service Representative
5G STARLINK PTE. LTD.
Singapore
Customer Service Representative
5G STARLINK PTE. LTD.
Singapore