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Technical Support Engineer - Server

Location: Changi
Company: EnviroDynamics Solutions Pte Ltd
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The primary responsibility of the Senior Engineer- Systems Technical Support position is to remotely provide support for server and storage equipment located at customer sites. This position works extensively in the server environment. This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen.

Essential Functions

This position focuses heavily on the company Communication / Network and Cisco products and technologies. Possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.

This position supports modifying and maintaining Microsoft tables (file/folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.

The position supports VMWare 3.x, 4.x, 5.x, 6.x systems and must have experience managing these environments in a production environment.

Provides troubleshooting assistance remotely via telephone and email on products to the company field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.

Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the company representative or customer when the problem is solved.

Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. You will update and author Technical Notes and other documentation to inform company personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance.

Requirements:


Bachelor Degree in Engineering with min 2 Years’ relevant experience in multiple types of server and storage hardware.
Experience with Active Directory tools and utilities. VMWare management console.
Understanding of EMC SAN Storage hardware
Familiarity with network and san switching technologies
Good English reading, writing and verbal communication skills
Able to work in a round-the-clock, global operation 7 days x 24 hours
Strict adherence to company standards and procedures.
Excellent trouble shooting skills
Demonstrate Knowledge company Products
Windows 2003/2008/2012/2016 MSCE/MSCA/MCITP/MCP
VMWare Certification (VCA/VCP)
Background and understanding of IT controls and compliance.
Solid PC skills and proficiency in office productivity software (Microsoft Office, Microsoft Visio, Microsoft Project, etc.)
Understanding of ISA, ANSI, NEMA, NEC and NIST standards.
Experienced in ANY OF THE FOLLOWING: PLC, SCADA, HMI, EtherNet/IP, especially programming, troubleshooting, design and installation.







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