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Operations, Innovation COE, Associate, Singapore

Location: Singapore
Company: Goldman Sachs
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Goldman Sachs is a leading global investment banking, securities and investment management firm that provides a wide range of services worldwide to a substantial and diversified client base that includes corporations, financial institutions, governments and high net-worth individuals. Founded in 1869, it is one of the oldest and largest investment banking firms in the world. The firm is headquartered in New York and maintains offices in London, Bangalore, Frankfurt, Tokyo, Hong Kong, Singapore and other major financial centers around the world. We are committed to growing our distinctive culture and upholding our core values, which always place our client's interests first. These values are reflected in our Business Principles, which emphasize integrity, commitment to excellence, innovation and teamwork.


Operations is a dynamic, multi-faceted division that partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the globe. Alongside this integral service delivery role, Operations provides essential risk management and control, preserving and enhancing the firm’s assets and its reputation. Behind every trade executed, every new product launched, every market entered, and every transaction completed is an Operations team that develops the foundational processes and controls that make our business flow.


A successful candidate would be leading the technical interactions between CoE and engineering teams to facilitate scalable, governed, low code in production. They will utilize their skills in delivery, machine learning, robotics, statistics, data science, process re-engineering, and programming to help solve impactful business questions. The role would include managing and collaborating with other groups and divisions regionally and globally working cross-function and cross-business.


This role provides a unique opportunity to drive and implement change by acting as a hybrid role between low code and high code, between Ops and Engineering and between delivery and change management. The impact and change they will help facilitate will be for the Singapore Centre of Excellence (CoE), a team that will have a significant impact on the operating model for Global Operations. Through this, the role will provide exposure to senior stakeholders, offering excellent opportunities for career development.


  • Prepare to gain a comprehensive understanding of the trade lifecycle by interacting with the business, middle office, and engineering teams in order to work toward a shared goal
  • Leverage your innovative skills to identify ways to continually improve current processes
  • Collaborate closely between Ops CoE and; CoE Engineering / Core Engineering / BU Engineering to facilitate and enable low code tool’s release in to production
  • To be strong in high-code and have an awareness of the low-code market (70/30) to be able to distinguish the BoW for Ops and Engg
  • A strong background on data architecture will help the team quickly identify and address data chokepoints pre-development
  • Enable strong governance and SDLC for low code including enabling use in wider teams Eg Python versioning issues on Alteryx server or RPA enablement in private side
  • Execution and delivery focused. System account creation / Maintenance / Unix/p2 accounts / Enable BI environment & Infrastructure / Sandbox new tools
  • Database / Data experience - API/Refiner/RPA Optimus permissions
  • Joint tool incubation and business product owner with Engineering (Eg, Instabase / Xceptor) – Functionalities, roadmap, training needs, vendor interaction
  • Mitigate risk for the firm and our clients by securely delivering data to stakeholders
  • Partner with engineering teams to develop scalable business processes to support our clients
  • Work with senior level stakeholders to drive the organizational agenda, set strategy and provide direction to the team for delivery
  • Design, develop and test BI/Automation use-cases using tools and techniques such as Alteryx, Tableau, SQL, Data Warehouse, E-task etc
  • Provide support for priority BU strategic initiatives, including analysis, business requirements, stakeholder management and communications
  • Support all phases of major initiative development from concept through tangible deliverables
  • Interact comfortably with stakeholders and other constituents at all levels in Operations and Engineering



  • Demonstrate interpersonal skills and an ability to develop relationships with stakeholders
  • Articulate issues clearly and communicate effectively with all levels of the organization
  • Understand complex situations and communicate with senior leadership ‘in the moment,’ offering opinions and solutions
  • Listen well and be receptive to others' ideas and suggestions, encouraging open and collaborative dialogue among team members

Functional & Technical Expertise

  • Possess superior organization skills with regards to project updates and delivery
  • Ability to drive change within an Engineering organization
  • Invest time in learning about the markets and products as well as the wider Operations
  • Create and maintain ETL processes using a vast array of tools
  • Daily Use of various Business Intelligence tools (Tableau, Alteryx, MS-BI Stack, Qlik, Elastic Search, etc)
  • Regular use of various Business Intelligence standard languages (SQL, R, C#, Java, Python, VBA, etc)
  • Exhibit ability to multi-task and prioritize to deliver accurate and timely work in a time pressured environment
  • Conduct process deep-dives to determine feasibility for optimization and automation
  • Identify process automation opportunities and determine if solutions should be low-code or traditional coding
  • Scope project requirements based on application integration and communicate effectively across teams


  • Clearly articulate business issues and propose practical solutions
  • Contribute to the execution of team deliverables and organization’s strategy
  • Proven track record of taking initiative and implementing innovative solutions
  • Develop good working knowledge of available technology capabilities and how and where to deploy them
  • Enhance the control environment through business intelligence-related initiatives to increase scalability, adapt to regulatory changes and deliver creative solutions to clients
  • Understanding of Business Process Re-Engineering and how to apply to current workflows and procedures

Client Focus

  • Identify client needs and appropriately work to understand the foundations of great client experience, while leveraging available internal tools to provide the best service possible
  • Establish, cultivate and leverage relationships to identify and execute on process enhancements

Risk Management

  • Pay strong attention to detail and develop awareness of reputational risk and accountability
  • Articulate operational and risk impacts related to a specific task or procedure
  • Apply root cause analysis to identify opportunities for process improvements or work prioritization

Management, Leadership & Culture

  • Play an active role in GS citizenship activities
  • Respond to and action ongoing feedback on a timely basis
  • Share Ideas on how the Target Operating Model can be efficiently implemented and executed upon
  • Maintain awareness of and act in accordance with team goals and firm policies
  • Proven experience with developing and managing a deliverable; strong project management skills a plus


  • Graduate or Undergraduate degree in Computer Science, Statistics, Math, or Engineering
  • Analytical, self-motivated, detail-oriented with strong problem solving skills able to project manage on technical and functional delivery
  • Experience exploring Business Intelligence Database Infrastructure - Strong knowledge of database structure systems and how they form the overall organizational data architecture (SQL Server, MongoDB, Data Lake)
  • Experience in any of Business Objects and Data Visualization such as Tableau
  • Development skills with one or more OOP Languages (C, C#, C++, Java) – Object-Oriented Programming is a pragmatic approach to programming which indicates understanding of fundamental computing concepts
  • Web App Development (HTML, JavaScript, Angular, jQuery, etc)
  • Experience with Relational and NoSQL databases (PostgreSQL, IBM Db2, MongoDB, ElasticSearch) – To be able to formulate correct queries for the firm’s databases and build refiners if required
  • Experience with using multi-dimensional data modeling/data warehousing for data analytics and reporting
  • Experience in prescriptive analytics, using tools such as Alteryx
  • Strong knowledge in Low-Code/No-Code (LCNC) market for process automation
  • Experience with Agile/SCRUM project methodology for enterprise-level projects


At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

© The Goldman Sachs Group, Inc., 2021. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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