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Workplace Experience Coordinator, One Marina Boulevard

Location: Singapore
Company: CBRE
Symphony Talent
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Hi, were Host!
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
Are you an experienced guest services agent, restaurant server, or hospitality professional? Would you enjoy putting your skills to work in a corporate environment with weekday working hours at a global Fortune-150 firm? With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than its ever been.JOB SUMMARYThe Workplace Experience Coordinator is at the forefront of delivering an unparalleled workplace experience as a cultural ambassador, community advocate, and service leader. In this role, you would provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness.Host uses people-led services to connect colleagues to their environment through high-touch services and world-class customer service support delivered by employees like the Workplace Experience Coordinator.As part of the front-of-house team, the Workplace Experience Coordinator acts as the first point of engagement with colleagues and visitors alike, creating a warm, supportive atmosphere that enhances the workplace experience.DUTIES & RESPONSIBILITIESDisplays a warm, friendly, professional greeting to all colleagues and visitors.Proactively engages and introduces themselves throughout the workplace.Collaborate and work closely with other teams and vendors to deliver an unparalleled experience to colleagues.Maintains all location and service information, including neighborhood guides and colleague communications.Responsible for ensuring meeting rooms, pantries, and collaborative spaces are always up to standard, including proper setup, functionality of equipment, and stocked supply inventory.Responds to all colleague requests and complaints promptly in a friendly and professional manner. Maintains accurate records of service requests and status.Provides coordination and support for delivery of Colleague Workplace Services. Services include, but are not limited to: Concierge, Room Management, A/V Triage, Meeting & Event Support, Supply and Equipment Management, Workplace Onboarding, and Community Engagement Support.Responsible for maintaining awareness of the colleague workspace at all times. When applicable, submit maintenance requests and/or communicate with appropriate partners to address issues accordingly.Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.Follow security and emergency procedures as defined for the property. Respond to emergency situations in a calm, efficient manner. Summon appropriate assistance and make appropriate notifications in accordance with operating procedures.Curate and administer of the Host platform and client materials customized to meet to the full Host experience. Ensure client and company materials comply with client and company brand guidelines.Performs other duties as assigned.QUALIFICATIONSHS Diploma or GED required.A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.Comfortable meeting and engaging with new people.Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.Utilize a high level of attention to detail as well as strong interpersonal skills.Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.Ability to work flexible work schedules based on office needs.Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.SCOPE OF RESPONSIBILITY Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.SAFETYResponsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:1. Complete at a satisfactory level all required and assigned HSE training.2. Follow all activity policies and procedures, including all HSE related requirements at all times.3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.4. Report any condition which you feel could result in an accident or injury and / or stop work if required.
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