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Senior Officer - eCommerce Operations

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Salary: 2300.00 - 2700.00 SGD per month
Location: Singapore
Company: UrbanFox Asia
Contract type: Permanent
Hours: Full time
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Responsibilities
  • Fulfil orders from Lazada, Shopee, Qoo10 and Urbanfox.store according to channel service level agreement
  • Overseeing and coordinating the fulfilment process and shipments
  • Update shipping status on the channels
  • Monitoring inventory levels and submitting orders to warehouse
  • Ensure that purchase orders are sent to suppliers
  • Co-ordinate with suppliers to prepare goods to be delivered to customers
  • Work with customer service to address customers’ queries to ensure customer satisfaction
  • Troubleshoot issues relating to order shipments, ecommerce purchase, order fulfilment etc
  • Manage returns and exchanges
Requirements
  • Candidate must possess at least a Professional Certificate/NiTEC, any field
  • Proficient in MS Office
  • Comfortable with using technology, like ecommerce, warehouse management system, transport management system
  • Experience in managing marketplaces such as Lazada, Shopee and Qoo10 will be an added advantage
  • Attention to details
  • Customer oriented


About UrbanFox Asia:

UrbanFox was unveiled on 24th October 2017, but is not new to the industry. Formerly known as Courex, she was founded in 2009, mainly operating as a Courier service company. Over the years, Courex has evolved into an end-to-end urban logistics expert that provides reliable and economical solutions to help businesses maximize its sales potential. We offer warehousing, multi-channel commerce and delivery solutions.UrbanFox has come a long way since its early days and is now a subsidiary of Keppel Logistics, and works closely with its parent company to leverage on mutual strengths. With Keppel's extensive regional network and UrbanFox’s nimbleness, we are excited about its regional prospects and the growth potential it is able to provide to its customers.We have built a strong foundation of technical know-how and we are constantly exploring new ideas with the aim of adding value to our customers’ businesses. Our team stays up to date on industry’s challenges to help realize customers’ growth ambitions so as to offer solutions that are relevant for different markets around the region.UrbanFox is passionate about building sustainable and innovative solutions that are suitable for businesses of all sizes. We aim to establish long-term partnerships with our customers by providing them with the best experience and value to their business. Accelerate your growth with us.

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