Analyzing Every Information: They dive into every key data, insights, fact to discover what actions to take for the business’s ultimate success.
Elicitation - They are required to set up the foundation of a project by asking a lot of questions, gathering opinions, information, facts by interviewing stakeholders & departments to analyze what teams to work with, what should be the process, and other things.
Documentation On Requirements: Salesforce BAs are required to document every input, action, outcome exchanged between the team, departments so that stakeholders could look into it.
Communicating: Salesforce BAs role is to act as a bridge and thus involves a lot of verbal & non-verbal communication between teams, departments & stakeholders to ensure the right processes, actions are put forward, and the inputs are aligned with the desired outputs.
Planning & Implementing best Solutions: The Job of Business analysts is to plan & implement effective actions & solutions that meet the end goals desired by the business stakeholders.
Testing - test and measure the implemented solutions to track down the progress, and build training materials, holding the feedback & elicitation questions for the record.
Bachelors' degree, advanced degree preferred
Strong written and verbal communication skills, executive level presence and experience in facilitation
Successful track record serving as overall lead for enterprise CRM implementations and technology initiatives
5+ experience in Salesforce Business Analyst role
Salesforce Certified for Administrator or cloud certificates