IT System Engineer

• Day-to-day support to the Group’s IT infrastructure (local and regional), including servers, desktops, IP phones, email, software, printers, backup systems and networking equipment etc
• Provide technical support and level 1 and 2 helpdesk service to staff/ end users on PC hardware, software, applications and other IT related requests
• Conduct user training on systems, software applications (SharePoint & O365 suite) and IT security
• On-boarding of new hires and off-boarding of users
• Administer and upkeep IT administrative documentation such as network diagrams, user accounts, internal assets loan and review or amend SOP/processes
• Internal IT migration projects (Planning, Testing, Execution)
• Provide ad-hoc support as and when required including off-hours support in the event of service outages and preventive maintenance routine whenever applicable.
• Any other duties as assigned

Requirements

Experience

• Diploma/Degree in Computer Science, Information Technology or related field
• 3 years of IT administration related experience, with prior experience in managing IT vendors (overseas and local)
• SI work experience and skills set is a preferred advantage
• Ability to communicate effectively with internal and external stakeholders

Skills

• PC and network troubleshooting
• Administration and management of servers, storage, networking and appliances, virtualization, mobility and remote access services
• Veeam Backup, AD & File Server, SQL Server, Anti-Virus, Email Security
• Systems/Applications software patching/update management (Preferred)
• NAVision Windows version (Preferred)

• Knowledge in administrating Microsoft technologies: Windows Server, Active Directory, IIS, Exchange online, SharePoint online, Microsoft 365 licensing and services
• Knowledge in network, LAN, WAN, VPN, segregation of network (VLAN) would be an advantage
• Knowledge in Mobile Device Management and Disaster Recovery Solutions
• Knowledge in Cloud infrastructure and services is a plus
• Understanding of security issues and execute the necessary procedures to maintain a secure system environment