Customer Service Officer

We are seeking a passionate Customer Service Officer who will be the heart and soul of PRISM+ to our customers. Being a high growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW outcome to them.

This passionate experience individual will help us drive up customer satisfaction by going far and beyond, delivering the best possible value and service to our customers. The Customer Service Officer will be considered a key member of PRISM+ overseas expansion team and will report directly to the Customer Service Team Lead.

Responsibilities of a Customer Service Officer but are not limited to:

• Provide timely, accurate and quality responses to customers via various contact points: email, live chats, video, phone line, social media channels
• Provide immediate attention on serious cases and escalate for swift resolution with your manager (if required)
• Provide WOW solutions for our customers. Elevating PRISM+ to have the best customers service experience among our competitors
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Maintaining a polite, helpful, and professional manner
• Obtaining and sharing customer feedback with colleagues and other departments to improve products and service
• Be passionate about the products you deal in and be the forefront of all the latest technology/specifications
• Coach new customer service officers to uphold the same high level of
• excellence of customer experience provided by PRISM+
• Uphold client confidentiality policy

Requirements

• At least 1 - 3 years of relevant work experience in customer service/ customer experience would be an advantage
• Diploma/Degree holder or equivalent
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multitask, organize, and prioritize work
• Prior experience using Zendesk or any other Customer Service Management system would be an advantage
• Candidates must be willing to work on Saturdays (Rostered 5 day work week)

Benefits

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Health insurance
• Performance bonus
• Annual increment
• Free flow snacks and Bubble Tea Friday!