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Workplace Experience Lead, Changi Business Park

Location: Singapore
Company: CBRE
Symphony Talent
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This position is responsible for the overall management, implementation, performance management of Workplace Experience and Hospitality Services programs for the clients. Oversees operating policies and procedures ensuring those are aligned with the clients business needs, goals and objectives. Works closely with the Regional Workplace Experience Lead in developing and overseeing the implementation of the program aligned to the vision and mission of the partnership.
Supervisory Responsibility
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labour, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviours that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Minimum of 2-3-year experience in similar role, in a corporate environment with direct reports
  • Minimum 5 years in Hospitality industry i.e. hotel, airline lounges, cabin crew
  • Excellent & professional communicator
  • Strong reporting and admin skills
  • Food, beverage & catering hospitality experience is an advantage
  • Bachelor's degree (BA/BS) or other relevant vocational training preferred
  • Event organization & change management experience is an advantage
Skills Requirement
COMMUNICATION SKILLSAbility to comprehend, analyse, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Comfortable meeting and engaging with new people. Warm and engaging demeanour. Ability to assess circumstances, empathize and offer help.
FINANCIAL KNOWLEDGERequires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
REASONING ABILITYAbility to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and/or ABILITIESIntermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanour and desire to collaborate with others is key.
Main Duties & Responsibilities
1) Manages delivery of Workplace Services. Services include, but are not limited to: Client Experience
  • Guest Relations Hosting
  • Guest Services & Reception Services
  • Conference Room Management
  • Client Meeting Suite Management
  • Flexible Working Environment Support
Engaging End-User Services
  • Food Services
  • Contract & Vendor Management
  • Employee Engagement Activities & Events
  • Client Hospitality & Events
Pantry ManagementMeeting & Event ManagementHousekeeping Services Helping Hands
  • AV/IT Support
  • Inventory Management
  • Aquarium Management
  • Confidential Waste Management (including recycling and shredding)
  • Greenery, Landscaping and Grounds Management
  • Parking & Transportation Management
  • Recreation and Fitness Area Services
  • Mail Services
  • Office Supply Management
2) Ensures consistency in support provided by the team through continuous review and improvement of existing processes.3) Works with managers to resolve conflicting priorities. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization4) Supports and ensures banks security access control policies & procedures are adhered to by the team5) Maintains relationships with vendors that provide services and goods. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.6) Manages Workplace Experience team member and third-party service providers on-boarding process, including new employee orientation, training, equipment and software ordering.7) Manages an operating budget and makes recommendations on annual budgets; Ensure all billings for business services are invoiced and billed as required. Ensures that savings goals are met and adhere to approved budgets8) Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.9) Ensuring that appropriate standard operating procedures are in place for all functions and that these procedures are modified as changes occur or new responsibilities are assumed10) Ensuring the current policies, procedures and guidelines are being followed by associates11) Establishing and maintaining excellent working relationships with key internal departments and clients, as well as with external purveyors and contractors supporting the partnership at the relevant locations12) Manages teams in one or more offices; provides direction on employee management (recruitment of talent, performance management, etc.) Makes recommendation on budgets and cost reduction13) Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Workplace Experience teams and clients.14) Ensures safety & security standards are met by those delivering workplace experience services; whether company employees or third-party service providers15) Assists in the completion of the office Business Continuity Plan16) Performs other duties as assigned
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