Desktop Remote Support Engineer - SS-ANC220407 002/04

The Company:

Our client is a leading information, communications and technology (ICT) service provider in Singapore. They are expanding and are now looking for a Desktop Remote Support Engineer to join their team.

The Role:

Desktop Remote Support Engineer responsibilities include:

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirements

• 1 year or more of Windows 10 and Microsoft Outlook Client
• Clear Spoken & Written English.
• 1 year experience providing desktop remote support
• Previous IT helpdesk and/or call center support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365
• Have knowledge with desktop operating systems, including Microsoft Windows 10
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers
• Experience on supporting and redhead Linux servers.

Benefits

• Opportunity to work with an well establish company
• Working hour : Monday - Friday , 9am - 6pm