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Desktop Remote Support Engineer - SS-ANC220407 002/04

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Salary: $30,000 - 36,000 per year
Location: Singapore
Company: Xcellink Pte Ltd
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The Company:

Our client is a leading information, communications and technology (ICT) service provider in Singapore. They are expanding and are now looking for a Desktop Remote Support Engineer to join their team.


The Role:

Desktop Remote Support Engineer responsibilities include:

  • Performed Desktop Support services to users
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations
  • Perform imaging/re-imaging
  • Perform asset inventories
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
  • Updates Incident records
  • Creates and updates work instructions (where necessary)
  • Document standards and procedures (where necessary)

Requirements

  • 1 year or more of Windows 10 and Microsoft Outlook Client
  • Clear Spoken & Written English.
  • 1 year experience providing desktop remote support
  • Previous IT helpdesk and/or call center support experience, including providing remote support via the telephone or using remote tool will be added advantages
  • Demonstrate knowledge in the support of workstations, and related components
  • Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365
  • Have knowledge with desktop operating systems, including Microsoft Windows 10
  • Good verbal and written communication skills
  • Good coordination skills
  • Ability to prioritize effectively and work with a sense of urgency
  • Effectively communicates with teammates and managers
  • Experience on supporting and redhead Linux servers.

Benefits

  • Opportunity to work with an well establish company
  • Working hour : Monday - Friday , 9am - 6pm
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