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Player Support Executive - Customer Service (Traditional Chinese)

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Salary: $1,800 - 2,600 per year
Location: Singapore
Company: PTW
Hours: Full time
Workable
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  • Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
  • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
  • Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Escalating real-time issues to client/supervisor.
  • Translate Mandarin to English and vice versa • Report and minutes writing in Mandarin and/or English

Requirements

  • English (fluent), Mandarin (fluent, native)
  • Requires to work on weekends and public holidays with a fixed schedule.
  • Strong in both written and communicating in English and Mandarin - in order to liaise with Mandarin speaking associates
  • Ability to deliver excellent customer service quality utilizing soft skills
  • Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
  • Ability to solve and analyse information accurately with appropriate speed and guidelines
  • Team player
  • Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience
  • This role will be on WFH(Singapore).
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