Adzuna logo

IT Desk Engineer - ST-FNC220519 007/03

easy apply
Location: Singapore
Company: Xcellink Pte Ltd
Contract type: Contract
Apply for this job

The Company:

A multinational information technology and electronics company.

The Role:

As an IT Desk Engineer, you will be responsible for the following:

  • Assist and guide users over phone and answer inquires.
  • Record, manage and update all issues in Service Management System.
  • Perform 1st level trouble-shooting on desktop and basic systems/network issues.
  • Escalate requests/issues to the appropriate resolver group according to Service Level Agreement (SLA).
  • Provide timely status update on issues escalated and to close tickets within SLA.
  • Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
  • Provide timely support to customers over phone or email.
  • Assist and guide walk-in users to respective departments for resolution.


  • Higher Nitec in Information Technology or other relevant disciplines. Candidate with relevant experience will also be considered.
  • Adequate support knowledge of common productivity tools eg, Windows OS, Office etc.
  • Customer-oriented, patient, meticulous, exercise pro-activeness and a strong team player.
  • Strong and effective communication and interpersonal skills with desire to work as part of a team.


  • 24 months contract may be offered if performance in role is good.
Apply for this job


The number of jobs in each salary range for all:

Similar jobs

IT Desk Engineer
Opus It Services Pte Ltd
IT Engineer (Service Desk)
Kongsberg Maritime Pte. Ltd.
IT Service Desk Engineer
Nityo Infotech Services Pte. Ltd.
IT Service Desk Engineer
Page Personnel Recruitment Pte. Ltd.
IT Service Desk
Alphaeus Pte Ltd