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IT Desk Engineer - ST-FNC220519 007/03

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Location: Singapore
Company: Xcellink Pte Ltd
Contract type: Contract
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The Company:

A multinational information technology and electronics company.

The Role:

As an IT Desk Engineer, you will be responsible for the following:

  • Assist and guide users over phone and answer inquires.
  • Record, manage and update all issues in Service Management System.
  • Perform 1st level trouble-shooting on desktop and basic systems/network issues.
  • Escalate requests/issues to the appropriate resolver group according to Service Level Agreement (SLA).
  • Provide timely status update on issues escalated and to close tickets within SLA.
  • Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
  • Provide timely support to customers over phone or email.
  • Assist and guide walk-in users to respective departments for resolution.


  • Higher Nitec in Information Technology or other relevant disciplines. Candidate with relevant experience will also be considered.
  • Adequate support knowledge of common productivity tools eg, Windows OS, Office etc.
  • Customer-oriented, patient, meticulous, exercise pro-activeness and a strong team player.
  • Strong and effective communication and interpersonal skills with desire to work as part of a team.


  • 24 months contract may be offered if performance in role is good.
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