IT Desk Engineer - ST-FNC220519 007/03

The Company:

A multinational information technology and electronics company.

The Role:

As an IT Desk Engineer, you will be responsible for the following:

• Assist and guide users over phone and answer inquires.
• Record, manage and update all issues in Service Management System.
• Perform 1st level trouble-shooting on desktop and basic systems/network issues.
• Escalate requests/issues to the appropriate resolver group according to Service Level Agreement (SLA).
• Provide timely status update on issues escalated and to close tickets within SLA.
• Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
• Provide timely support to customers over phone or email.
• Assist and guide walk-in users to respective departments for resolution.

Requirements

• Higher Nitec in Information Technology or other relevant disciplines. Candidate with relevant experience will also be considered.
• Adequate support knowledge of common productivity tools eg, Windows OS, Office etc.
• Customer-oriented, patient, meticulous, exercise pro-activeness and a strong team player.
• Strong and effective communication and interpersonal skills with desire to work as part of a team.

Benefits

• 24 months contract may be offered if performance in role is good.