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Business Support Analyst (Enterprise Applications)

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Salary: $3,500 - 4,500 per year
Location: Central
Company: Vuealta
Hours: Full time
Workable
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Vuealta is a young and entrepreneurial consulting firm

Vuealta are a leading global Anaplan Gold Partner, delivering best in class, powerful solutions, and industry expertise to digitally transform business planning on an Anaplan platform. Our mission is to be the trusted, first-choice provider of Anaplan purpose-built solutions and consultancy for businesses worldwide.

We’re looking for employees who will challenge the status quo and join our mission to be the first choice Anaplan partner. We’re built around giving our employees the confidence and expertise to reinvent the world of planning and analytics to better deliver our products and services to our customers and clients.

Headquartered in London, Vuealta is a dynamic consulting firm with offices across the USA & APAC. Our fast-growing Singapore office is hiring to expand our energetic team.

The Role

Vuealta is seeking a Business Support Analyst (Enterprise Applications) who can solve sophisticated problems reported by customers such as issues that require in-depth knowledge of the product or a deep dive into the logging or back-end of the system. The range of issues that are raised is diverse and can vary from front-end client or UI issues to modelling.

The ideal candidate has a passion for customer service, team work, and collaboration. This individual should also be detailed-oriented and takes initiative in his/her work. This role suits a candidate who is hungry for a new challenge and gets energised by complex customer issues.

You will support, resolve and investigate

As a Business Support Analyst (Enterprise Applications), you will gain an in-depth knowledge of the product from end-to-end, work with large volumes of data using tools like Anaplan and work closely with multiple teams to ensure that the customer issue is resolved quickly and thoroughly.

Develop a good understanding of customer’s software model and their evolving business requirements to support enhancements/change requests Investigate and resolve system issues raised post-implementation Evaluate change requests and implement them based on customer requirements Present the progress of issue resolution to customers and handle overall project management Develop a good working relationship with customers and wider teams, for the purpose of continuous process improvement of the support function

Requirements

0-3 years in consulting or software implementation rollouts, acquiring good core foundation skillsBachelor’s degree in Computer Science, Information Technology, Business, or a relevant fieldAny equivalent combination of education and experience sufficient to successfully perform the essential duties of the positionStrong analytical and problem-solving capabilitiesExcellent prioritization and time management skillsOutstanding oral and written communication; including presentation skillsWell versed in planning, supply chain and Agile methodologyAnaplan knowledge strongly preferred but not required

Benefits

Medical Insurance / Flexible Benefits Package

21 Day Annual Leave

Birthday Day Off

Volunteering Leave

Marriage Leave

Flexible Work Arrangement

Competitive Compensation

Autonomy to shape your own career trajectory in a rapidly expanding organisation with endless opportunities

Extensive professional and personal growth through training and experience

Vuealta’s existence is built around the future of digital planning transformation and enabling organisations around the globe to predict, plan and expand their businesses with confidence. We, as a company, recognise the ‘future’ is far from the status quo and therefore we endorse a zero-tolerance approach to discrimination in any form. We welcome and celebrate diversity and are committed to creating an inclusive environment for all employees.

Unfortunately, we can only consider candidates with working rights in Singapore as we cannot sponsor Employment Pass for this role.

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