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Banking Customer Service (Branch | Contract | Up to $3.5k)

Salary: 2,500 SGD - 3,500 SGD/MONTH
Location: Singapore
Company: Manpower Singapore
Contract type: Contract
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Responsibilities:Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possibleUnderstands the customer and establishes needs to offer relevant products, services and solutionsTakes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolutionResponsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activitiesEnsure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policiesCarry out administrative tasks and systems updating activities in line with procedures which operate in the respective areaEnhance customers' experience by introducing them to self-service banking channels that suit their needsMeet all service standards and assigned targets at the individual and team levelsRequirement:1-2 years of experience in customer service related roles.Ability to face customers in banking branch settingTech-savvy and willing to be trainedInterested candidates may send in their resume and cover letter directly to [ Email address blocked ] (R1434374), stating the position as the subject title in the email.Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ] />Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]
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