Boutique Manager

You are the Guerlain Ambassador. You are to achieve set sales targets while promoting the brand image and providing the highest standard of service to customers. As a member of the Guerlain team, she/he represents the brand values towards the customers and peers at all times.

RESPONSIBILITIES:

Sales & Customer Service

Elevate Guerlain as the most high-end French & Parisian 3-axis beauty brand. A unique jewel in the beauty world.

• Ensure achievement of monthly counter sales targets set by Brand General Manager.
• To plan and disseminate targets to counter team members and monitor daily/weekly, their achievement rate.

• Monitor IPT/AUS of each team member and work towards increasing each component with Retail Supervisor.
• Consciously maximize sales by link and cross selling and ensure BCs does the same.
• Ensure highest level of service is delivered to all clients sincerely.
• Consistently ensure all BCs are familiar with Dare to Be, displaying it in their daily client interactions.
• Take on recruitment of new Guerlain members by increasing sign up rate month on month.
• Manage all clients feedback and escalate to relevant departments.
• Be the main point of contact for all counter related matters.
• Actively assist and ensure excellence operations of all on counter events from CRM, PR etc.

People Management

Part of being a counter manager is to love working with a team. As Guerlain Counter manager you are expected to:

• Manage and motivate all team members on a daily & long-term basis.
• Conduct regular coaching and appraisals for counter team members for the purpose of their development.
• Constantly and efficiently communicate with Retail Supervisor, Office support team to relay all messages clearly and in a timely manner.
• Ensure team members are displaying highest level of Guerlain service at all times during working hours.
• Ensure all team members adhere to Guerlain Grooming guidelines during working hours.

Merchandising/Housekeeping

Our counter is our second home. It must always be in its best form, clean, neat, tidy and welcoming.

• Maintain highest hygiene standards at all times by cleaning counter, testers and displays regularly.
• To ensure counter reflects, at all times, the most current merchandising guidelines.
• To ensure BCs check and carry out all duties listed on counter checklist before store opening.
• Ensure availability of testers, printed materials and counter supplies at all times - giving feedback to retail team promptly.

Personal Grooming

• To be in institutional uniform in accordance to guidelines.
• Always portraying the highest standards of Guerlain Image at all times.
• Only Guerlain’s products are allowed to be used during working hours.

Teamwork

• To undertake specific and complete tasks as given by the Counter/Retail/Sales Manager.
• To work closely with Retail Supervisors/Managers to ensure all set objectives are achieved.
• To ensure counter daily operations run smoothly.
• To ensure POS system is always up to date with relevant price, discount codes
• To work with retailer’s team to ensure operations of Guerlain within the store is taken care of.

Requirements

• Team Player.
• Out-going, courteous, genuine and sincere towards all stake holders.
• Hardworking, meticulous, organized to manage administrative matters of the role.
• To be retail & luxury oriented, in line with brand's directive