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Customer Service Officer/Executive - Seafreight

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Location: North East
Company: Bollore Logistics Asia Pacific
Hours: Full time
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About the role

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

  • Handle customer’s enquiries promptly
  • Ensure compliance with customers’ Standard Operating Procedures
  • Liaise with overseas agents on various requirements and rates
  • Prepare shipping, LCL, FCL documentation
  • Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
  • Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
  • Sea freight quotation for adhoc COD customers
  • Arrange for the packing / labelling of Dangerous Goods
  • Provide quotations upon application
  • Responsible for closing of files every month
  • Responsible for DG declaration from time to time


The successful candidate

  • Diploma / Degree preferred
  • Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
  • Possess excellent communication and interpersonal skills
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