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Desktop Support Engineer ST-FNC 220607 002/01

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Salary: $3,800 - 4,100 per year
Location: Singapore
Company: Xcellink Pte Ltd
Contract type: Contract
Workable
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The Company:

A multinational information technology and electronics company.

The Role:

As a Desktop Remote Support Engineer, you will be responsible for the following:

  • Performed Desktop Support services to users.
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
  • Perform imaging/re-imaging.
  • Perform asset inventories.
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate).
  • Updates Incident records.
  • Creates and updates work instructions (where necessary).
  • Document standards and procedures (where necessary).

Requirements

  • 1 year or more of Windows 10 and Microsoft Outlook Client.
  • 1 year experience providing desktop remote support
  • Clear Spoken & Written English.
  • Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
  • Demonstrate knowledge in the support of workstations, and related components.
  • Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365.
  • Have knowledge with desktop operating systems, including Microsoft Windows 10.
  • Good verbal and written communication skills.
  • Good coordination skills.
  • Ability to prioritize effectively and work with a sense of urgency.
  • Effectively communicates with teammates and managers.
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