Desktop Support Engineer ST-FNC 220607 002/01

The Company:

A multinational information technology and electronics company.

The Role:

As a Desktop Remote Support Engineer, you will be responsible for the following:

• Performed Desktop Support services to users.
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging.
• Perform asset inventories.
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate).
• Updates Incident records.
• Creates and updates work instructions (where necessary).
• Document standards and procedures (where necessary).

Requirements

• 1 year or more of Windows 10 and Microsoft Outlook Client.
• 1 year experience providing desktop remote support
• Clear Spoken & Written English.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
• Demonstrate knowledge in the support of workstations, and related components.
• Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365.
• Have knowledge with desktop operating systems, including Microsoft Windows 10.
• Good verbal and written communication skills.
• Good coordination skills.
• Ability to prioritize effectively and work with a sense of urgency.
• Effectively communicates with teammates and managers.