Retail Store Manager

Who we are:

The Closet Lover is a fashion label based and operated from Singapore. Founded by sister duo, Brianna and Bertilla Wong, the brand has grown over the years and now has a strong retail and online presence in Singapore, Malaysia and Cambodia. Our headquarter and core team is located in Singapore.

At TCL, our brand mission is to build a brand that is focused on family, community and kinship. We believe in reinventing new styles that excite; creating a variety of clothing that can enable every lady to embody true confidence. We’ve accompanied the everyday woman through her moments in life, both big and small, and want to continue to do so as we expand our brand in the region.

We strive to put the customer first, and build both our online and offline experiences around our customer. We’re here to encourage and accompany our community through this journey we call life, and we’re looking for passionate, like-minded individuals to join our growing team!

Our People:

We are family. We believe that the people in the team are our building blocks to creating the best shopping experience for customers. We are in search of people who share our vision, are motivated and have a passion for fashion.

Our brand manifesto encompasses these three lines:

We’re just like you.

We’re here for you, always.

We’re here to live life, together.

Our founders, together with the team, live and breathe this ethos not only in our brand and all its various touch points but also in our everyday work and personal life. We are more than a team; we are also family. We are looking for genuine, thoughtful, trustworthy members who are passionate about building a brand and legacy, as well as expanding their career and personal growth on this journey with us.

As a Store Manager, you will:

• Manage daily store operations
• Exhibit behaviours that represent TCL culture
• Coach Store Supervisors and Assistant Managers, identify learning opportunities and concoct employee development plans
• Be responsible for the work and performance of every member of the retail team
• Train team to ensure visual merchandising and housekeeping is of TCL standard
• Motivate and encourage the team and foster good relationships amongst team members
• Coach, guide and discipline our team to corroborate excellence in TCL customer experience and sales
• Recommend improvements that can be made to optimise both sales and customer experience
• Responsible for achieving and analysing store KPIs
• Accountable for sales reporting, weekly updates and customer profile reports
• Maintain store inventory and conduct monthly stock takes
• Be accountable for standard store opening, closing and preparing cash deposits
• Recruit brilliant candidates for the retail team

Requirements

If you are:

• Fond of TCL products and fervent about the brand
• A believer of TCL vision and mission
• An exceptional communicator who can foster a culture of niceness
• Competent in resolving conflicts and mediation
• Ability to motivate others and build effective teams
• Comfortable with working in a fast-paced environment
• A conscientious self-starter, are action-oriented and a challenge seeker
• Proficient in achieving sales targets
• Someone with good product knowledge and excellent visual merchandising skills
• Interested in pursuing continual growth with us
• Able to establish good rapport with potential and current customers.
• Familiar with the retail setting and have had 4 years of managerial experience

We want you!

Benefits

All team members can enjoy employee discount, employee credits, health insurance and other flexi benefits.