Senior Business Analyst (IT Solutions)

Senior IT Business Analyst

The Senior Information Technology Business Analyst is a ITSM Customer engagement subject matter expert, with the ability to lead discussions, draw-up functional requirement documentation, and troubleshoot implementation issues.

As a member of iZeno’s Professional Services organization, the IT Business Analyst will engage in presales activities and work with the Project Manager to ensure Project success.

Job Responsibilities

• Collaboratively work with customers, project team members and partners in defining and documenting business requirements
• Conduct Training
• Work with delivery team on Quality Assurance activities
• Work with customers and the project team to troubleshoot and resolve issues
• Work with Sales on pre-sales activities

Job Requirements

• Bachelor Degree in Business Studies/Business Analysis, Information Technology, Computer Science or equivalent
• Preferably 3 years of experience as Business Analysis in a software professional services organization
• Ability to cut through ambiguity to identify core issues
• Strong understanding of enterprise software and enterprise software implementation projects
• Strong experience with business process definition and design
• History of successful project completion for projects where you have worked on the requirements
• Familiar with project management and/or other tracking tools
• Attention to detail and ability to meet deadlines
• Excellent communicator (written and verbal) with the ability to facilitating and lead requirements sessions with business users, IT and management
• Goal-driven, self-starter, able to thrive in a fast-paced environment
• Project management cert. (e.g. PMP) desired but not essential