Sales Operation Executive, SEA

MISSION STATEMENT:

The Sales Operation Executive SEA will be in charge of supporting the development of the brand both in the SEA market.

MAIN RESPONSIBILITIES:

Sales and Operation Planning for Boutique / Dept Store / Sephora

• Assist the Sales Manager to oversee the day to day operations of all retail doors
• Drive the achievement of the retail target together with Retail Team, Education and Marketing based on market needs
• Oversee all field and retail operations to ensure smooth operational effectiveness
• Monitor, motivate, supports and drive retail team to achieve individual growth, performance and store KPIs
• To provide, consolidate monthly competitor insights and report for SEA
• Strategize sales planning (Forecasting rounds, retail targets, DC/expired, daily sales target, monthly products tracking, inventory stocks holding etc.)
• Manage and monitor the planning and ordering of products (newness, seasonal, animation activations and regulars) by retail team, in conjunction with marketing and sales
• Manage and support the fulfilment need of boutique for ad-hoc transfers and delivery planning whenever necessary
• Engage effective incentives target to motivate retail team to achieve monthly sales target and events
• To monitor and follow up on store maintenances for Dept Store / Boutique
• Manage GWP / samples supply to boutiques to support animation and monthly mechanics
• Ensure smooth operation effectiveness for Dept Store / Boutique visit and day to day operation
• Prepare daily, monthly sales and management reports and highlight areas of action
• Co-ordinate store projects such as new store openings and renovation including putting together any retail comments
• Coordinate retail operations meetings and ad hoc meetings with agenda and follow-up actions
• Motivate team spirit and maintain high morale of staff to increase productivity, and to maintain good communications with all levels
• Set-up guidelines, standard operations procedure (SOP) and key performance indicator (KPI) to monitor and measure the performance and service level of operations team
• Monitor, check, follow up and coordinate on all purchase orders or stock requisition from retail outlets and ensure timely approval and communication of all PO
• Maintaining good business relationship with retailers and related stakeholder,
• To work closely with store level to ensure smooth operations and sales maximization
• To work closely with the Sales team and Warehouse Operation and HQ personnel ; to ensure smooth operations and sales maximization
• Documentation and filing of all contracts, reports etc
• Assist in Product Requisition and Payment Requisition Form for approval
• Handle any other related duties as and when assigned

Sales & Trade - Support & Management

• Drive and manage the retail team on retail animation process from sales, inventory planning, operations, and people planning while engaging with effective incentive drivers to deliver results
• Analyze and manage inventory holdings for all boutique at healthy level
• Drive the people planning for retail team to ensure optimization and SOPs are observed
• Strategize and manage the roster, payroll planning, tabulation and checks for retail payout
• To have regular field visits to ensure strong field engagement and door checks to ensure that inventory, visual merchandising standards and maintenance are maintained as per brand standard

JOB REQUIREMENTS:

• Minimum diploma in any related field or equivalent
• With at least 1-2 years of relevant of working experience in sales for Retail, FMCG, Sales or Beauty
• Retail experience is a must with a strong operation understanding of retail operations
• A self-starter with a curious analytical mind, possesses good problem-solving skills and motivation
• Enjoy multi-tasking with a strong problem solution focus and “can-do” attitude
• Well organized and committed to accuracy at all levels of details
• Independent and enjoys operating in a fast-paced environment
• Strong interest in retail operations and a passion to drive the brand
• Ability to work under time pressure, motivated, good working attitude and willing to go the extra mile