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TPM FMP Support Analyst

Location: Singapore
Company: Accenture
Direct Employers
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About Accenture
Accenture is a professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
TPM FMP Support Agent
Job Description
- Accelerate end client success through enabling ecosystems, partnerships, and technology solutions.
- Manage a diverse ecosystem of companies that provides technology, data, tools, and services that maximize the performance of social media marketing for shared clients. The ecosystem includes hundreds of partners, spans 55 countries, and ranges from startups to top global companies.
- Provide support for social media company's most important marketing partners.
- Provide technical support (triaging/tagging all technical requests received from Social Media Marketing Partners) for partners from around the world, as well as escalating specialized support needs to the expert.
- Responsible to provide product and basic tool support to improve customer experience and drive higher spend and performance.
- BA/BS - computer science, math, physics, applied economics, statistics or other technical field preferred
- 2+ years of customer service experience
- Fluency in Excel: must know pivot tables, charts, graphs, etc.
- Fluency in SQL: must know how queries work, understand structure of data tables
- Problem-solving, critical thinking, and analytical skills
- Ability to be flexible, multitask and learn in a fast-paced environment
- Self-driven nature with strong attention to detail and follow-through
- Professional customer service skills: solutions mindset, helping nature, passion for customer experience
- Excellent communication and presentation skills (written and verbal)
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
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