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Key Account Management Manager II (APAC)

Location: Singapore
Company: APL Logistics Americas, Ltd
Direct Employers
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Key Accountabilities
• Take lead to ensure service performance compliance and KPI meet and exceed customers' expectations
• Actively engage with APLL Global and Regional Account team to indirectly drive operational efficiencies in countries, develop strategic initiatives to achieve on-going account development goal.
• Timely address operation issues, conduct root cause analysis with corrective/preventive actions. Rollout improvements and share best practices with global origins to ensure consistency of performance and overall improvement of KPI
• Conduct regular performance review with internal stakeholders and external customers to Identify opportunities, offer recommendations for process improvement and/or upsell services and products
• Leverage on technology, and engage with relevant stakeholders to develop automation in processes and implement process improvements to enhance overall work processes
• Being Champion lead for projects for KAM Region or Account assigned
Manage customer programs, including but not limiting to EDI projects, Vendor Compliance projects and customer, factory, LSP related projects
• Act as focal point in Asia, support global team on regular business review, drive origin KPI and scorecard performance, continuously identify opportunies for improvement, develop solutions and proposals as and when needed.
• Develop best practices and innovative ideas to the global account program
• Develop, manage and monitor new program implementation including providing training to origin teams.
• Support response to RFP/RFQ and work with the global account team to prepare service proposals.
• Identify opportunities in existing accounts and work with relevant parties to develop solutions and proposal to customers
• Support Commercial and Global Account team to develop and execute account growth strategies
• Prepare Customer engagement/pursuit plans and storyboards during visits
• Identify and develop sustainability programs in day to day operations and work with relevant teams to implement in countries
• Develop with tableu team dashboards for customer key measurements. Utilise these dashboard to drive performance
• Managing AR directly with customer or indirectly with countries
• Degree holder or equivalent qualification
• Minimum 5-7 years' experience in international logistics, preferably with experience in country operations and managing global accounts
• Excellent business communication and presentation skills
• A team player with strong interpersonal skills and ability to build customer relationships at various levels
• Strong acumen to adopt & adapt new information, processes and technologies
• Address problems and gaps with a curious and analytical mindset, coupled with a strong passion in driving and achieving service excellence
• Able to travel to countries (when traveling is allowed and deemed safe) for customer related visits
Job: *Logistics
Organization: *Human Resources
Title: Key Account Management Manager II (APAC)
Location: SG-SG-Singapore
Requisition ID: 220000SR
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