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Korean Speaking Customer Experience Specialist - SIN

Location: Singapore
Company: Delta Air Lines, Inc.
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Korean Speaking Customer Experience Specialist - SIN
Singapore, Singapore
Reservations & Cust. Care
Ref #: 15206
How you'll help us Keep Climbing (overview & key responsibilities)
Thank you for your interest in the Korean Speaking Customer Experience Specialist position based in Singapore.
Delta Air Lines is one of the world's leading international airlines. Our number one focus is to enhance all aspects of each customer's travel experience. Working at Delta you will be central to demonstrating that Delta understands the demands of air travel and is out to make the experience as smooth and enjoyable as possible.
Acting as initial contact to customers who wish to travel with Delta Air Lines and our Skyteam partners, you will provide superior service and an outstanding first impression to all customers. You are expected to ascertain customer's needs and respond in such a way as to exceed the customer's expectations and communicate the Delta brand.
The suitable candidate is expected to perform all jobs related to effective customer service including receiving and making outbound calls to our Korean passengers regarding their flight arrangements with our airline.
Life at our Singapore Customer Engagement Center:
- Centrally located at the Singapore Post Center 2 minutes away from Paya Lebar MRT station, surrounded by 3 shopping malls, entertainment, and 24-hour food center 5-7 minutes away
- Modern break room offering snacks and beverage options and free Wi-Fi
- Local community engagement activities within Singapore as well as participation with Relay for Life and Day of Hope, Breast Cancer Research Foundation (BCRF), and Family Fun Day
- Delta employees, spouse/children can take advantage of interline agreements that provide space available travel at a reduced rate on many other airlines from around the world.
- Discounts available to global attractions, hotels and cruises through Delta Perks!
Qualified Candidates: When applying, please upload an English and Korean version of your resume.
What you need to succeed (minimum qualifications)
- Embraces diverse people, thinking and styles
- Consistently makes safety and security, of self and others, the priority
- Minimum Diploma , with excellent knowledge of geographical locations.
- Highly proficient, both written and verbal, in English and Korean to communicate effectively with our customers in the English and Korea speaking markets.
- Provide clear, pleasant, and courteous phone & written communication with proper use of grammar, tone, and pronunciation, with the customers.
- Able to handle multiple tasks and attention to detail.
- Desire to learn and apply specific sales training techniques to generate revenue.
- Able to work a variety of day time shifts as well as on weekends and public holidays.
- Administratively meticulous and performance driven.
- Provide support to the contact center with regards to passenger's tickets, special request, and airport assistance for our internal and external customers.
- Strong interpersonal, communication, and computer application skills.
- Ability to work in a team with a diverse culture.
- Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
Degree preferred
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
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