Desktop Support - ST-FNC210727 013/01

The Company:

A multinational information technology and electronics company.

The Role:

As a Desktop Support Engineer, you will be responsible for the following:

• Provide support requirements which includes installation, repair, servicing, liaising and maintenance of solutions to ensure customer satisfaction and service operation are achieved.

• Conduct installations based on requirements and specifications, from site inspections through to final sign-off and acceptance.
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at the site.
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction.
• Manage and maintain daily operations of IT services on the installation, configuration and set-up of all new computer equipment.
• Establish and maintain office network accessibility and troubleshooting.

Requirements

• Degree or Diploma in Engineering / Computer Science / IT
• Minimum 1 years’ experience in a technical service role.
• Ability to analyze, diagnose and resolve account service issues.
• Possess IT skills in MS Windows, desktop hardware and network environments.
• Strong organizational and interpersonal skills and customer oriented.
• Effective verbal and written communication skills.
• Independent and results oriented.
• Able to cover day / night shift as and when required (12 hours shift).