Assistant Manager, Central Reservations

Responsibilities

• Handle reservations for all clients including online travel agents, internal and ad-hocs hotline bookings
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
• Supports the Central Reservations Manager with day to day operations of Central Reservations Sales.
• To supervise and manage staff within the section. Monitor staff performance to ensure highest level of service are provided
• Responding to emails and phone calls on room bookings, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations.
• Ensure approved processes and department standards are always adhere to.
• Provide training on both customer service and reservations processes.

Requirements

• Minimum Degree in Hospitality Management or related field
• Minimum 5 years' experience in similar environment
• Excellent communication and customer service skills
• Knowledge in operating systems such as Opera PMS, ticketing system, HMS PMS