Adzuna logo

Senior Manager, Systems, Client Delivery

Location: Singapore
Company: Openlink
Apply for this job

Job Title

Senior Manager, Systems

Job Overview

Supports the development of well trained and mentored team members. Manages the day-to-day operational duties of the Systems team and handles personnel issues including hiring and termination recommendations. Maintains client satisfaction levels consistent or exceeding OpenLink standards.

Key Responsibilities

  • Serve as Subject Matter Expert on Implementation Projects in specific functional area maintaining partial chargeability on one or more client accounts simultaneously
  • Present the product solution to both client executive and user-level audiences within specific technical areas
  • Serve as the internal escalation point / design authority for project issues for team members within a specific technical area
  • Create, maintain, and educate on best practices for the technical elements of software
  • Enhance, publish, and train staff regarding implementation best practices within specific functional area, coordinate with other functional areas
  • Provide client implementation quality assurance reviews within specific functional area by ensuring alignment with OpenLink best practices and validate that the designed solution will meet the client's business/technical requirements
  • Provide support to Services team, by responding to questions from the email distribution groups in specific technical areas
  • Provide support to the Offsite Development Team in the design and development of Accelerators within the specific technical areas
  • Provide sales/ presales support through estimation, document authoring for RFP/RFI responses, sales proposals and hands-on demonstrations in specific technical areas to meet the client's desired business requirements
  • Identify and pursue sales opportunities for additional consulting work at customer sites. Provide information to Manager, Engagement Director or Account Manager as appropriate.
  • Support Training, Documentation, and Quality Assurance Teams by providing best practices input in specific technical areas as needed
  • Support product management on new enhancements, as required, while working to help review and prioritize/ advocate enhancement issues logged RAID / DTS/DTS in functional area.
  • Serve as mentors and role models for the consulting staff within a specific functional area
  • Personnel supervisor for HR issues for team members
  • Coordinate the optimal utilization of resources at a task and personnel level with project manager
  • Advise the management team of training requirements for consultants within a specific functional area
  • Coordinate and conduct employee performance appraisals. Coordinate with PMO to create, maintain and educate on implementation and project management best practices.


  • Bachelor's Degree in Management Information Systems, Computer Science or equivalent experience in a related field
  • PMP Certification preferred
  • Ability to work as part of a project team structure and/or drive through solutions independently
  • Ability to work onsite at client locations


  • Proven strong client-facing skills and interpersonal skills
  • Proven excellent written and oral communication skills at the executive level
  • Proven excellent troubleshooting and analytical skills
  • Proven knowledge in structured projects and/or professional services methodologies
  • Demonstrated experiences in vendor/client management


  • 10+ years of experience in the Energy, Commodities or Financial Industry, Consulting or ETRM business
  • Minimum 5+ years in a client facing delivery role or project management position either at OpenLink or other software/consulting company
  • Minimum 5+ years support of Endur and/or Right Angle
  • Proven track record for success in developing and leading a Consultancy team
  • Proven knowledge of the following technologies; Cloud, SOA, Oracle and Microsoft SQL Server administration, SQL Tuning/optimization, Data Models, Windows Server, Active Directory, .NET, IIS, Java, Integration concepts, VMware, Citrix, Perl. TIBCO
  • Proficient with Microsoft Office, Visio and Project

NOTE: This is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Apply for this job


The number of jobs in each salary range for all:

Similar jobs

Client Delivery Manager
PrimeStaff Management Services Pte Ltd
Client Delivery Manager
80.000 - 100.000
PrimeStaff Management Services Pte Ltd
Singapore, Singapore
Client Service Delivery Manager
Northern Trust
Director, Client Service Delivery
The Bank of New York Mellon Corporation
Director, Client Service Delivery
BNY Mellon