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Senior Credit & Collections Specialist

Location: Singapore
Company: The Trade Desk
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The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What you'll do

We need a high energy and hands-on individual to join the global credit and collections team as a Senior Specialist, Credit and Collections. The ideal candidate will have the ability to independently manage their own collections portfolio, act as a good business partner and collaborate cross-functionally and cross-regionally with internal and external stakeholders. Other success factors for this role include experience in resolving problems in a fast-paced environment, strong analytical skills in evaluating competing priorities and interest in challenging the status quo. This is an individual contributor role reporting to the APAC Credit & Collections Manager.

You will:

  • Own collections for customer accounts in Southeast Asia, including but not limited to Singapore, Indonesia and India.

  • Work with APAC collections team to meet monthly collection targets, tracking customer promises and reporting on unusual payment behaviors and potential risks identified during the monthly collections cycle.

  • Travel to The Trade Desk offices and customer locations in New Delhi, Mumbai and Jakarta quarterly, or as needed, to resolve issues and build relationships with customers and internal stakeholders.

  • Collaborate with worldwide revenue and billing team to resolve questions or disputes as the first point in customer contact, with the ability to understand internal processes and articulate proposed solutions back to the customer

  • Liase with the company's internal tax team and external tax vendors to obtain withholding tax documents required as part of the collections process, including working through compliance requirements specific to a customer or a country.

  • Understand the hard deadlines and urgent requests for finance function and be able to adapt the work schedule with flexibility and agility.

  • Participate in ongoing customer risk analysis, providing data, business insights and recommendations during monthly, quarterly and ad-hoc review and reporting meetings.

  • Develops initiatives or takes on duties in process improvement and reporting enhancement projects with the goal of improving collection efficiency or reporting of key metrics

  • Build strong, collaborative working relationships with internal and external stakeholders, with the ability to steer through organizational mazes to get things done

  • Prepare materials for collection review meetings, highlighting variances and using insights to dive into issues, recommendations for improvement and future impact

  • Work closely with global collections teams in London and California to ensure consistent processes, share best practices and act as backup if and when needed.

Who you are:

  • Bachelor's degree in accounting, finance, or equivalent.

  • At least 7+ years' experience in Collections roles with experience in managing business-to-business customers.

  • Experience with collections from Southeast Asia and India customers on behalf of a UK established holding company is a plus.

  • Ability to understand basic concepts of withholding tax as it's related to customer collections and coordinate solutions alongside corporate tax teams and external vendors

  • Demonstrated ability to build financial reports such as customer ageing or ad hoc analysis using Excel functions such as V-Lookups, pivot tables, etc.

  • Experience with ERP system and collection software, such as Oracle and GetPaid, is a plus

  • Organized, accurate, with good attention to detail, and strong verbal and written communication skills in managing different stakeholders.

  • Possess excellent interpersonal skills with ability to build constructive relationships with a variety of stakeholders across functions and geographic locations.

  • Strong organizational skills and detail-oriented self-starter with ability to work independently and see tasks/projects through to completion, with the ability to adapt work schedule in order to meet deadlines.

  • Ability to balance multiple priorities and drive results whilst producing high quality deliverables, thorough financial analysis and offer different solutions.

  • Acute understanding of organizational processes and able to make effective judgment when adopting global standards to local practices.

  • Willingness to embrace challenges and take on additional responsibilities to improve processes, reporting and procedures to support the business

  • Fluency in English is required, additional language abilities are a plus


The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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